LTEK Labs

Shipping

Shipping

Fast shipping is our secret

When designing products, LTEK Labs keeps worldwide travel in mind to make delivery as easy, robust and cheap as possible. We have analyzed shipment options to create optimal packing methods and select the best delivery offers.

Packing and shipment process

A new order was placed

  • We receive information about a new order.
  • We double check all the details of the order.
  • We complete the order and prepare it for packing.

The order is getting ready for a journey

  • We use cardboards with corner-edge protection.
  • The package is covered with glass-fibre reinforced packing tape.
  • The items won’t be moving inside the box during transportation.

On the way to its new home

  • The shipment is ready to go.
  • We hand the order over to the delivery company.

Home sweet home

  • Courier delivers the package to your home.
  • Unbox the order.
  • Set it up and it’s ready to play.

Delivered by: DHL

Return policy: Learn more on how you can return a product and get a full refund on our Returns page.

FAQ — Frequently Asked Questions

When will I receive my order?

Standard manufacturing time is 8–12 working days (Monday to Friday). Shipment to the US takes approximately 4–5 days; within Europe approximately 3 days.

Where can I check the shipment rate?

Add the product to your cart and calculate shipment to your pinned address.

My product got damaged during delivery. What should I do?

Document the damage with the courier upon delivery. Without a damage report, compensation cannot be guaranteed. File a claim and send photos of the damaged product and box to our support team.