Returns

Complaint

• You can submit a claim if the purchased product doesn’t work in accordance with its specifications.
• You can submit a claim if the purchased product doesn’t do what it is meant to do.
• You can submit a claim within 24 months since you received the product. If the warranty card specifies a different period, then that period is considered the time during which the warranty holds.
• Shipping costs are reimbursed if the complaint is accepted.

Replacements and refunds

• You can get a full refund within 14 days since you received the order.
• You can get the refund if the purchased product hasn’t been used and it’s returned in the original packaging.
• You can also return the purchased product and replace it with a new order from our shop.
• If you want to replace the purchased product, we will contact you to confirm the shipping address.
• Shipping costs are covered by the customer.
• Send the product back to us. Address: Poland, Gorzeń Dolny 157, 34-100 Wadowice.
• We will return the money within 7 days.

Remote support

• Our customer support team can contact you via email and pass on information about how to resolve issues with your order.
• In many cases such help is sufficient and you won’t have to send the product back to us.

What can’t be returned and replaced?

• Parts that wear out easily, such as connectors, sensors and panels, are not returnable.
• If a product was used improperly by the customer (for example exposure to moisture, liquids, or operation outside the documented conditions).
• If a product was customized, modified or tuned by the customer — for example own soldering or modding. After such changes the warranty expires immediately.